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Your Privacy at Malina Casino

This Privacy Policy explains what personal information we collect when you play at Malina Casino, why we collect it, who we share it with, and the choices you have. It applies to every page on malinacasino-pokies.com and to your player account.

What Data We Collect

We collect personal information directly from you when you register, verify, deposit or contact support, and automatically when you use our site. Every category below is limited to what we need to run your account and meet our legal obligations.

  • Identity data: your name, date of birth, email address, phone number and residential address.
  • Verification documents: government ID, proof of address and payment method confirmation required under our KYC process before your first withdrawal.
  • Transaction data: deposits, withdrawals, wagering records and bonus activity across AUD, EUR, USD, BTC, ETH, LTC and USDT.
  • Technical data: IP address, device identifiers, browser type, operating system and approximate location.
  • Gameplay behaviour: the pokies and tables you play, session times, bet sizes and results used for responsible-gambling monitoring.
  • Marketing preferences: which promotions you opt into, your communication choices and consent records.

How We Use Your Data

Your information powers your account from the moment you register. We use it to open and maintain your player account, process deposits and withdrawals, and verify your identity under KYC rules before your first payout. The same records let us detect fraud, prevent money laundering and keep our 4,000+ game library fair for everyone.

We also monitor play patterns to support responsible gambling, run our 5-level loyalty program, and send you promotions when you have consented. If you never opt in, you will not receive marketing from us. Finally, we use your data to comply with our Curaçao eGaming licence obligations, number 8048/JAZ2016-064, and applicable law.

Contract. We process your data to set up and run your account, honour bonuses such as the 100% welcome offer up to AUD 800 with 200 free spins, and process your payments. Without this data we cannot provide the service you signed up for.

Legal obligation. Anti-money-laundering and KYC rules require us to verify your identity and retain transaction records. We cannot waive these checks even at your request, because our licence depends on them.

Legitimate interest. We rely on legitimate interest to secure our platform, prevent fraud and bonus abuse, and monitor play for signs of gambling harm. This interest is balanced against your rights, and we keep it under review.

Consent. Marketing communications and non-essential cookies run only on your consent. You can withdraw that consent at any time without affecting the lawfulness of earlier processing.

How Long We Keep It

Retention depends on the type of data and the reason we hold it. Where a regulator requires a minimum period, we keep records for at least five years after the transaction or relationship ends.

  • Identity and KYC documents: 5 years after account closure, as required by AML rules.
  • Transaction and wagering records: 5 years minimum for regulatory purposes.
  • Account details: while your account is active, then 5 years for audit and dispute resolution.
  • Marketing preferences and consent logs: until you withdraw consent or delete your account.
  • Support chats and emails: up to 2 years for quality and dispute purposes.

Who We Share It With

We never sell your personal data. We share it only with parties who help us operate the casino, and only to the extent each party needs it.

  • Payment processors handling your PayID, card, e-wallet and crypto transactions.
  • KYC and AML verification providers who check your ID documents.
  • Game providers whose titles you play, receiving your account ID and gameplay activity.
  • The Curaçao eGaming authority and other regulators when legally requested.
  • Analytics and IT service providers under data-processing agreements.
  • Law enforcement or courts where disclosure is required by law.

Rights You Can Exercise

You control your personal information. Contact us at [email protected] or through our 24/7 live chat to exercise any of the rights below. We respond within a reasonable period and may ask for ID to confirm your request.

If you believe we have handled your data incorrectly, you can complain to the relevant data protection authority. In Australia that is the Office of the Australian Information Commissioner; if you access us from an EU locale, you may contact your local supervisory authority under the GDPR.

  • Access: get a copy of the personal data we hold about you.
  • Rectification: correct inaccurate or incomplete details.
  • Erasure: request deletion where no legal retention duty applies.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to processing based on legitimate interest.
  • Withdrawal of consent: stop marketing and optional cookies at any time.
  • Complaint: raise concerns with a data protection authority.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and understand how our site performs. Essential cookies are necessary for the site to function; analytics and marketing cookies load only with your consent via the banner shown on your first visit. Full details, including how to manage or delete cookies in your browser, are set out on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption. Player data is stored encrypted, and access is restricted through role-based controls, meaning staff see only what their job requires. We test our defences regularly and log access to sensitive records.

If a data breach occurs that is likely to cause you serious harm, we will notify the relevant regulator and affected players without undue delay, in line with our obligations under Australian and, where applicable, EU data protection law.

Frequently asked questions

Does Malina Casino sell my personal data?

No. We never sell your data. We share it only with payment processors, verification providers, game providers and regulators who need it to deliver our services, as described above.

Why do I need to send ID documents?

Our licence requires KYC verification before your first withdrawal. We check government ID, proof of address and payment method to prevent fraud, money laundering and underage gambling.

How do I stop marketing emails?

Use the unsubscribe link in any email, change your preferences in your account settings, or contact [email protected]. Marketing stops immediately once consent is withdrawn.

Can I delete my account and my data?

Yes. Contact support to request account closure and erasure. We delete your data where no law requires retention; transaction and KYC records are kept for a minimum of 5 years after closure.